VVelina Travel & TourismSri Lanka, your way
Home / Frequently asked questions
Your questions, answered

A smoother journey starts with good questions.

Everything you need to know about planning your Velina adventure across Sri Lanka—from custom journeys to the little practical details.

Helpful before you go

Find the answer you need.

Search below or browse by topic. Every tour is planned around you, so any final pricing or arrangements will be confirmed in writing.

Planning your journey

6 questions
01Which destinations can I explore with Velina?

Our featured destination guides cover Sigiriya, Kandy, Ella and Nuwara Eliya in the Hill Country, Galle, Mirissa and Jaffna. You can combine several places into one route, and tell us if you have other Sri Lankan destinations in mind.

02Can you create a personalised Sri Lanka itinerary?

Yes. Start with your travel dates, the number of travellers, your preferred pace and interests. We can propose a draft route combining heritage sites, tea country, beach time and nature. All arrangements remain subject to availability and confirmation.

03How many days should I spend in Sri Lanka?

Around 5–7 days can suit a focused region or a few highlights. For a wider island journey, 10–14 days usually provides more breathing room between longer drives. These are planning suggestions, not fixed package lengths.

04Can you arrange a private or family-friendly journey?

Tell us whether you prefer a private vehicle, a slower schedule or activities suitable for children. We will suggest options and confirm the suitability, availability and cost of each service before booking.

05Can I mix the Cultural Triangle with beaches and the north?

Absolutely as a draft itinerary. For example, Sigiriya and Kandy can lead into the Hill Country and the south coast; Jaffna is a rewarding northern extension. Longer routes need realistic transfer days, so we will check the sequence with you.

06Is the website available in English and Russian?

Yes, the site includes English and Russian text. If you need a Russian-speaking or English-speaking guide or driver, mention this in your enquiry so we can confirm the service rather than assume availability.

Bookings, prices & payments

7 questions
01How do I request a tour quotation?

Choose your destinations in our trip planner or contact Velina on WhatsApp. Share approximate dates, number of travellers, hotel preference and any special requests. We can then discuss a personalised proposal.

02Are the featured itineraries fixed packages?

No. The featured journeys are sample ideas. Dates, attractions, transport and hotel choices can be discussed and adjusted before any booking is confirmed.

03What is included in the tour price?

It depends on your written quotation. Transport, accommodation, meals, entry tickets, guides, boat tours and other extras are included only when the quotation explicitly lists them. Ask for an itemised breakdown before committing.

04Do I need to pay a deposit or the full amount?

Payment amounts, due dates and accepted methods will be explained in the confirmed quotation or booking terms. Please do not make any payment until you have received and checked those details.

05What is the cancellation and refund policy?

Cancellation and refund conditions depend on the services booked and their suppliers. Request the applicable written terms before payment. This website does not promise free cancellation or a particular refund amount.

06Can you help with airport transfers and hotels?

You can request airport pickup, onward transfers and accommodation suggestions as part of your trip enquiry. We will confirm suitable options, prices and availability before making arrangements.

07Is my trip booked when I use the website planner?

No. The planner creates a suggested route and enquiry text only. A trip, price or reservation is not confirmed until Velina and the relevant providers explicitly agree on the details.

Sri Lanka travel essentials

6 questions
01Do I need a visa or ETA to visit Sri Lanka?

Entry rules depend on nationality and travel purpose. As of November 2026, the Sri Lankan immigration authority requires most foreign tourists to obtain an Electronic Travel Authorization (ETA) before arrival; eligible nationalities may qualify for a fee waiver. Always check the official Sri Lanka ETA portal before departure.

02When is the best time to visit Sri Lanka?

Sri Lanka has different rainy seasons in different regions. The south and west coasts are often more favourable from roughly December to March, while the east and parts of the north may suit other months. The Hill Country can be cooler and rainy at different times. Check the latest regional forecast and our official tourism climate guide.

03When can I go whale watching in Mirissa?

The usual southern whale-watching season is approximately November to April, depending on sea conditions. Sightings are never guaranteed, and a trip may be postponed or cancelled for safety. Learn more from Sri Lanka Tourism.

04What happens if the weather affects an activity?

Outdoor and sea activities depend on local conditions and operator decisions. If a service cannot run, alternative arrangements, rescheduling or refunds are governed by the confirmed booking terms and supplier policies.

05What should I pack for my trip?

Bring light clothing, sun protection, comfortable walking shoes and a reusable water bottle. Pack a rain layer and warmer clothing if visiting the Hill Country. For temple visits, wear respectful clothing that covers shoulders and knees and follow local guidance.

06Should I buy travel insurance?

Travel insurance is strongly recommended, particularly for medical needs, delays and activity changes. Check what your chosen policy covers. Insurance is not included by Velina unless your confirmed quotation explicitly says so.

Help, accessibility & contact

3 questions
01Can you accommodate dietary or accessibility needs?

Please mention dietary requirements, reduced mobility or other accessibility needs as early as possible. We can explore suitable options with providers, but accessibility and special arrangements must be confirmed individually.

02How long are transfers between destinations?

Travel times vary with traffic, roadworks, weather and stops. The trip planner shows a suggested order, not guaranteed journey times. We will discuss realistic transfer days when preparing your itinerary.

03How can I contact Velina Travel & Tourism?

Use our trip planner or send a message on WhatsApp Sri Lanka (+94 70 300 4000) or WhatsApp USA (+1 307 338 9393). You can also call the US number. Please include your travel dates and group size.

Still curious?

Let's build a journey that fits you.

Tell us the places you dream of seeing, your dates and your travel style. We'll help you take the next step.

Create my trip ↗